How long will an order take to make? Can you rush my order?
The time required to make an order will vary depending on my workload and can alter rapidly at peak times of the year.. The current turnaround time can be found on the homepage and shop page. I will update the turnaround time as necessary.
Christmas orders 2019: at this very busy time of year it is advisable to order as early as you can. I tend to close my order books around the first week of December but they may close earlier. I will update on last order dates and last posting dates on my homepage and shop page.
Any orders that you wish to be received by a specific date must be discussed prior to placing an order to avoid disappointment. I do not offer a 'rush' option but can sometimes complete an order at short notice if my workload allows.
How do I provide the details to be personalised?
Please use the 'Note to seller'' box during checkout. You should supply the map locations/text details as required for your chosen artwork. Alternatively, details can be sent via email to email@example.com please reference your order number when emailing.
Any photos to be included in artwork can be attached to an email to the address above. I will be in touch if any details need further information or clarification.
How big is the frame?
Frame sizes for each product can be found in the product listing description. The frame sizes are not able to be changed I'm afraid.
Gift wrapping and packaging
All artwork orders arrive wrapped in clear cellophane and sparkly turquoise tissue paper before being wrapped in bubble wrap and securely packaged in custom made cardboard boxes. The gift wrap option can be purchased to add a touch of luxury to any order, thick wrapping paper and turquoise satin ribbon will add the finishing touch along with a handwritten gift message.
Made By Mrs Jones artwork is delicate and fragile in nature. Care should be taken when opening parcels as all frames have glass fronts. Artwork should not be hung in full view of sunlight to prevent colour fading, I also advise not hanging Made By Mrs Jones artwork above radiators.
Do you ship worldwide?
Yes, I have sent artwork to 33 countries so far. Please order via my Etsy store if you require international shipping. This will ensure that the correct shipping costs are calculated automatically for your order.
All orders within the UK will be sent via Royal Mail Signed For 2nd Class post as standard. Allow 2-3 working days for delivery*. A signature will be required upon delivery. Please ensure that someone will be available to sign at the delivery address or you may need to collect the parcel from the local post office/depot.
*Delivery aims are estimated not guaranteed. At peak times and during times of Royal Mail industrial action you should allow longer for delivery.