Frequently Asked Questions
How long will an order take to make? Can you rush my order?
The time required to make an order will vary depending on my workload and can alter rapidly at peak times of the year. The current turnaround time is one week from date of ordering. Due to family commitments I do not offer a rush order process, but will do my best to accommodate a quicker turnaround if at all possible.
How do I order?
Please either use the contact form to place an order directly or visit my Etsy shop. My Folksy shop will be launching towards the end of 2023 as an additional ordering option for UK deliveries.
How big is the frame?
Frame sizes for each product can be found in the product listing description on Etsy and Folksy. The frame sizes are not able to be changed I'm afraid. The MINI frames measure 10x15cm and the Square frame designs measure 25.5x25.5cm.
What size frame do I need to buy?
If you purchase one of the UNFRAMED square designs, you will need to purchase a frame that fits a 23x23cm (9x9inch) picture. This is the size of the mounted artwork that will sit in the recess of the frame. A search engine search for '9x9 inch box frames' is usually a good place to start and will bring up some options from online retailers.
Gift wrapping and packaging
All artwork orders arrive wrapped in clear cellophane and turquoise tissue paper before being wrapped in bubble wrap and securely packaged in cardboard boxes. The gift wrap option can be purchased to add a touch of luxury to any order, thick wrapping paper and turquoise satin ribbon will add the finishing touch along with a handwritten gift message.
Care instructions
Made By Mrs Jones artwork is delicate and fragile in nature. Care should be taken when opening parcels as all frames have acrylic glass fronts. Artwork should not be hung in full view of sunlight to prevent colour fading, I also advise not hanging Made By Mrs Jones artwork above radiators as this could lead to the adhesive on the 3D foam pads drying out.
Do you ship internationally?
Yes, I have sent artwork to 34 countries so far and all 50 US States. Please order via my Etsy store if you require international shipping. This will ensure that the correct shipping costs and any applicable taxes for the destination country are correctly applied. This is important to avoid issues with customs and border control.
Following recent legislation changes for many EU countries, I have regrettably had to make the decision to limit where I can post to within the EU. As a small business it is not financially viable to be able meet all new packaging requirements and licences for individual countries. A list of the current excluded EU countries is kept updated on my Etsy shop FAQ section.
When will my order arrive?
Any delivery aims provided by Etsy, Folksy or myself are purely estimated, I can not guarantee that delivery will. be made on a specific date. Estimates are based on the delivery aims as advised by Royal Mail and selected couriers. At peak times and during times of industrial action you should allow longer for delivery.
Whilst I may be able to provide tracking links for your order (depending on the service used) I can not access any additional information other than that available to you. Patience is key and orders do arrive, albeit sometimes slower than we would both like.
How long will an order take to make? Can you rush my order?
The time required to make an order will vary depending on my workload and can alter rapidly at peak times of the year. The current turnaround time is one week from date of ordering. Due to family commitments I do not offer a rush order process, but will do my best to accommodate a quicker turnaround if at all possible.
How do I order?
Please either use the contact form to place an order directly or visit my Etsy shop. My Folksy shop will be launching towards the end of 2023 as an additional ordering option for UK deliveries.
How big is the frame?
Frame sizes for each product can be found in the product listing description on Etsy and Folksy. The frame sizes are not able to be changed I'm afraid. The MINI frames measure 10x15cm and the Square frame designs measure 25.5x25.5cm.
What size frame do I need to buy?
If you purchase one of the UNFRAMED square designs, you will need to purchase a frame that fits a 23x23cm (9x9inch) picture. This is the size of the mounted artwork that will sit in the recess of the frame. A search engine search for '9x9 inch box frames' is usually a good place to start and will bring up some options from online retailers.
Gift wrapping and packaging
All artwork orders arrive wrapped in clear cellophane and turquoise tissue paper before being wrapped in bubble wrap and securely packaged in cardboard boxes. The gift wrap option can be purchased to add a touch of luxury to any order, thick wrapping paper and turquoise satin ribbon will add the finishing touch along with a handwritten gift message.
Care instructions
Made By Mrs Jones artwork is delicate and fragile in nature. Care should be taken when opening parcels as all frames have acrylic glass fronts. Artwork should not be hung in full view of sunlight to prevent colour fading, I also advise not hanging Made By Mrs Jones artwork above radiators as this could lead to the adhesive on the 3D foam pads drying out.
Do you ship internationally?
Yes, I have sent artwork to 34 countries so far and all 50 US States. Please order via my Etsy store if you require international shipping. This will ensure that the correct shipping costs and any applicable taxes for the destination country are correctly applied. This is important to avoid issues with customs and border control.
Following recent legislation changes for many EU countries, I have regrettably had to make the decision to limit where I can post to within the EU. As a small business it is not financially viable to be able meet all new packaging requirements and licences for individual countries. A list of the current excluded EU countries is kept updated on my Etsy shop FAQ section.
When will my order arrive?
Any delivery aims provided by Etsy, Folksy or myself are purely estimated, I can not guarantee that delivery will. be made on a specific date. Estimates are based on the delivery aims as advised by Royal Mail and selected couriers. At peak times and during times of industrial action you should allow longer for delivery.
Whilst I may be able to provide tracking links for your order (depending on the service used) I can not access any additional information other than that available to you. Patience is key and orders do arrive, albeit sometimes slower than we would both like.
All designs copyright Made By Mrs Jones 2023